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Refund policy

Buyer has a right to withdraw from the sales contract with a right to full refund without having to state the reason for his decision within 14 days from concluding a sales contract. To do so the buyer must send an email in time to support@treecelet.com. Refund will be issued within 14 days after receiving rightful request. Refund policy doesn’t apply to legal entities.

ATTENTTION! The possibility of withdrawal does NOT apply to legal entities.

The buyer who withdraws from the sales contract must return the goods undamaged in their original packaging and in the same quantity. In the event that it is determined that a physical injury has occurred, that the quantity does not match, the buyer is obliged to pay for the damage.

The merchant will take a picture of returned package, contents and product with a camera as possible proof of damage.

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